Shipping policy
SHIPPING POLICY
Last updated: August 25, 2026
Thank you for shopping with MOFCOVER. This Shipping Policy explains our shipping destinations, order processing times, available delivery services, shipping fees, tracking, and how we handle delivery issues.
SHIPPING DESTINATIONS
We currently ship only to addresses within the United States.
We do not currently offer international shipping. If an address is not eligible for delivery, the available shipping options will not appear at checkout.
ORDER PROCESSING TIME
Orders are normally processed within 1–2 business days after payment is successfully completed.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from shipping transit time. Orders placed during weekends, holidays, or periods of unusually high order volume may begin processing on the next business day.
If we are unable to process an order within the expected timeframe, we will use the contact information provided with the order to notify the customer.
SHIPPING METHODS AND ESTIMATED DELIVERY TIMES
Available shipping methods may depend on the delivery address and product.
Standard Shipping:
Estimated transit time is 7–10 business days after the order has been processed and shipped.
Expedited Shipping:
Estimated transit time is 3–5 business days after the order has been processed and shipped.
Estimated delivery times are not guarantees. Actual delivery may be affected by the carrier, weather, public holidays, peak shipping periods, address problems, service interruptions, or other circumstances outside our reasonable control.
The delivery options available for your address and the applicable estimated delivery times will be displayed at checkout.
SHIPPING FEES
Shipping fees are calculated using the shipping settings configured for the order and delivery address.
The final shipping options and charges are displayed at checkout before payment. Customers can review the shipping fee before completing an order.
We do not add undisclosed shipping charges after an order has been submitted.
ORDER TRACKING
When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order has shipped.
Tracking information may require additional time to appear on the carrier’s website after the shipping confirmation is sent.
Customers can also use the Track Your Order page on our website where available.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact Zethryl@outlook.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
DELIVERY DELAYS
If tracking has not updated or the shipment is delayed beyond the estimated delivery period, contact us at Zethryl@outlook.com with your order number.
We will review the available tracking information and assist with an appropriate carrier inquiry where possible.
Delivery estimates may be extended because of weather, carrier disruptions, public holidays, peak periods, or other circumstances outside our reasonable control.
LOST, DAMAGED, OR INCORRECT SHIPMENTS
If tracking indicates a delivery problem, or if an order arrives damaged or incorrect, contact us promptly at Zethryl@outlook.com.
Please include:
- Your order number
- A description of the issue
- Photographs of the item and packaging, where applicable
- Any relevant tracking information
Do not discard damaged products or packaging until we have reviewed the request.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
1. Verify the shipping address shown in your order confirmation.
2. Check around the delivery location.
3. Ask household members, neighbors, building staff, or reception personnel.
4. Contact the shipping carrier for additional delivery information.
5. Contact us at Zethryl@outlook.com if the package still cannot be located.
We will review the available information and assist with an appropriate carrier inquiry. The outcome may depend on the carrier’s investigation and applicable law.
ORDER CHANGES AND CANCELLATIONS
If you need to request an order change or cancellation, contact Zethryl@outlook.com as soon as possible.
We cannot guarantee that an order can be changed or canceled after processing or shipment has begun.
RETURNS
Shipping an order to a customer and returning an item are governed by separate policies.
For return eligibility, authorization requirements, return shipping costs, and refund processing, review our Return & Refund Policy:
https://www.mofcover.com/policies/refund-policy
CONTACT US
For questions about shipping or an existing order, contact:
Trade name: MOFCOVER
Legal business name: Shenzhen Beiruitong Trading Co., Ltd.
Registered business address: 108 Lijia Road, Shenzhen, Guangdong 518115, China
Customer support email: Zethryl@outlook.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM
MOFCOVER is a brand operated by Shenzhen Beiruitong Trading Co., Ltd.