Refund policy
RETURN & REFUND POLICY
Last updated: August 25, 2026
We offer a 30-day return window. You have 30 days from the date your order is delivered to request a return.
RETURN ELIGIBILITY
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must include its original packaging, accessories, and labels.
- You must provide an order number or other proof of purchase.
- You must contact us and receive return authorization before sending the item.
Items returned without prior authorization may not be accepted.
HOW TO REQUEST A RETURN
To request a return, email Zethryl@outlook.com with:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs, if the item is damaged, defective, or incorrect
We will review your request and provide return instructions if the return is approved.
RETURN WAREHOUSE ADDRESS
Authorized returns must be sent to:
Return Warehouse Address
2743 6th Street
Rialto, CA 92376
United States
This address is a return warehouse only. It is not MOFCOVER’s legal or registered business address.
Do not send a return to this address before receiving authorization and return instructions.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs for returns caused by personal preference, incorrect sizing selection, or other reasons not caused by MOFCOVER.
Original shipping charges are non-refundable unless required by applicable law.
If you receive an incorrect, damaged, or defective item, contact us before returning it. We will review the issue and provide appropriate instructions. Where the return is caused by our error, we will cover reasonable return shipping costs as required by our policy or applicable law.
We recommend using a trackable shipping service. MOFCOVER is not responsible for authorized return packages lost or damaged before they are delivered to the return warehouse.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, email Zethryl@outlook.com with your order number and photographs of the item and packaging.
Do not discard the item or packaging until we have reviewed your request.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless damaged, defective, incorrect, or otherwise required by applicable law:
- Items that have been used, installed, washed, altered, or damaged after delivery
- Items missing original packaging, accessories, or labels
- Custom-made or personalized products
- Gift cards
- Items clearly marked “Final Sale” before purchase
Discounted or sale-priced items remain eligible for return unless they were clearly marked “Final Sale” before purchase.
EXCHANGES
We do not offer direct exchanges. If you need a different item or size, request a return for the original item. After the return is approved, you may place a separate order.
REFUND PROCESSING
After we receive and inspect the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact Zethryl@outlook.com.
SIX-MONTH AFTER-SALES SUPPORT
Six-month after-sales support is available from the date of delivery. This support is separate from the 30-day return window.
To request after-sales assistance, email Zethryl@outlook.com with your order number, photographs where applicable, and a description of the issue.
After-sales support does not provide an automatic right to return or refund an item after the 30-day return window, and it does not limit rights available under applicable consumer law.
CONTACT US
Customer support email: Zethryl@outlook.com
Business hours:
Monday–Friday, 9:00 AM–5:00 PM
MOFCOVER is a brand operated by Shenzhen Beiruitong Trading Co., Ltd.